Your Clients
Your clients are crucial to your business, so it is critical to re-introduce in-person meetings safely.
Think about if, when and how you re-introduce in-office client meetings. Some considerations:
- Meeting Clients
- Can you meet by phone or video instead?
- By appointment only or may people walk in?
- Limited hours for in-person meetings?
- Meeting Spaces
- Consider installing a plexiglass shield at the reception desk to protect your staff and visitors?
- Consider installing plexiglass between client and lawyer or staff meeting with the client
- Arrange a new cleaning protocol so meetings paces (surfaces, chairs, etc.) are cleaned between use (allow for cleaning time between meetings).
- Modified seating in reception and meeting rooms.
- Assign seats and materials to each person for day-long sessions, to avoid multiple people touching surfaces or items.
Communications
Once you have established your plan, let your clients know the parts of the plan that affect or protect them both in advance of attending by email or text (a basic sample is in Appendix A).
Consider including information about:
- Reduced capacity for parking.
- Cueing for elevators in the lobby.
- Clients showing specific symptoms won’t be admitted.
- Restricted movement throughout the office and some bathrooms may not be available.
- Advise whether you are supplying disposable masks to clients while on-site at your premises or suggest that they provide their own.
Install signs on doors, in elevators and/or reception areas that identify the measures in place.