Appendix A: Sample communications
E-mail to clients prior to their arrival to your office
Dear client,
Regarding your appointment on XX, we want to let you know that our office is following these guidelines to ensure staff and visitors’ safety.
The physical office is only open to the public between the hours of 10 am and 2 pm, in order to allow for staggered work schedules and physical distancing requirements.
We strictly observe physical distancing requirements. As such, our conference room has a reduced capacity of six people. We expect you will be attending your appointment with a maximum of two people. Please let us know if this not the case. Our elevators have a maximum capacity of two people. Please allow enough time to wait for the elevator.
We ask all visitors to wear a non-medical mask. If you have one, you are welcome to wear it. If you don’t have one, we will provide one for you.
Finally, we ask that if you are not feeling well, or are showing symptoms of illness please reschedule your appointment.